Customer Success Manager Resume Example for HubSpot
A retention-focused customer success manager resume example tailored for HubSpot. Highlights onboarding, QBRs, and account expansion.
customer success manager resumehubspot CSM resumeSaaS customer success
Natalie Wong
Customer Success Manager
natalie.wong@email.com · (555) 123-4567 · Boston, United States linkedin.com/in/nataliewong
Professional Summary
Customer success professional with 4+ years of experience driving retention and growth for B2B SaaS platforms. Known for building trusted relationships and delivering measurable business outcomes.
Experience
Customer Success Manager
HubSpot — Boston · 2021-06 – Present
- Managed 80+ accounts worth $4M ARR, achieving 92% retention rate and 30% expansion revenue growth.
- Developed a proactive health scoring model that reduced at-risk accounts by 40% within 6 months.
- Created customer advocacy program that generated 15+ case studies and 20+ referrals.
Education
B.A. in Communication
Boston College · 2016-09 – 2020-06 | GPA: 3.6
Skills
- Core Competencies: Leadership, Strategic Planning, Cross-functional Collaboration, Communication
- Technical Skills: Data Analysis, Project Management, Process Optimization
Certifications
- HubSpot Certified - Customer Success (2024)
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