Amanda Foster — Enterprise Customer Success Manager

you@email.com · (555) 223-3445 · San Francisco, United States
linkedin.com/in/repolish-ai

Customer success manager with 5+ years of experience driving adoption, retention, and expansion for enterprise SaaS platforms. Proven ability to build strategic relationships with executive stakeholders and deliver measurable business outcomes.

Experience

Enterprise Customer Success Manager — Slack · 2022-05 – Present

• Manage a portfolio of 20 enterprise accounts ($500K-$2M ARR each) in the technology and media verticals, achieving 95% annual retention rate.
• Led strategic business reviews and QBRs with C-suite stakeholders, demonstrating measurable ROI and identifying expansion opportunities.
• Developed a customer health scoring model using product usage data, support interactions, and sentiment analysis that flagged at-risk accounts 60 days in advance.
• Drove 30% year-over-year expansion revenue through targeted upsell of advanced workspace features and enterprise grid deployments.

Customer Success Manager — Asana · 2019-03 – 2022-04

• Managed a $3M book of business across 40 accounts, maintaining 92% retention and consistently exceeding expansion quota by 20%.
• Built an executive sponsorship program that paired senior leaders with top 10 accounts, improving NPS scores by 15 points.
• Designed an automated onboarding sequence that reduced time-to-value from 60 to 30 days for mid-market customers.

Education

B.A. in Business Administration (Marketing) — University of Oregon · 2014-09 – 2018-06, GPA: 3.5

Skills

Core Skills: Strategic Thinking, Relationship Building, Cross-functional Collaboration, Communication Tools: Gainsight, Salesforce CRM, Tableau

Certifications

• Gainsight Certified Administrator (2023)
• CCXP (Certified Customer Experience Professional) (2024)

Volunteering

• Mentor at TechWomen nonprofit, supporting women in STEM careers (2022-present)

Professional Affiliations

• Member, Gainsight Pulse Community (2019-present)

Languages

• Conversational French