Michael Chang

Store Manager

you@email.com · (770) 555-0347 · Atlanta, United States linkedin.com/in/repolish-ai

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Professional Summary

Results-driven retail leader with 10+ years of experience managing high-volume big-box stores. Proven track record of driving sales growth, improving operational efficiency, and developing future leaders in a Fortune 500 retail environment.

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Experience

Store Manager

The Home Depot — Atlanta · 2020-03 – Present

• Managed a $45M volume store with 180+ associates, achieving 108% of sales plan and 115% of profit plan in FY2024.
• Led a store remodel project that modernized the floorplan and expanded pro-services, resulting in 18% sales growth in the first year.
• Implemented improved inventory management processes that reduced shrink by 22% and improved in-stock rates to 97%.
• Developed a talent pipeline that promoted 8 associates to department supervisor and 3 to assistant store manager positions within 2 years.

Assistant Store Manager - Operations

Lowe's — Charlotte · 2014-09 – 2020-02

• Oversaw operations for a $30M volume store, managing inventory, merchandising, and facilities maintenance across 85,000 sq ft.
• Led the store's Pro Services expansion, growing the B2B customer segment by 40% through targeted outreach and service improvements.
• Reduced overtime labor costs by 18% while maintaining customer satisfaction scores above 90% through optimized scheduling.

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Education

B.B.A. in Supply Chain Management

Kennesaw State University · 2009-08 – 2013-05 | GPA: 3.6

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Skills

• Core Skills: Strategic Thinking, Team Management, Customer Focus, Communication
• Technical: P&L Management, Inventory Control, Project Management, Workforce Planning

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Certifications

• Certified Retail Management Professional (NRF) (2023)
• Lean Six Sigma Green Belt (2022)

Awards

• Home Depot Store Manager of the Year - Southeast Region (2023)
• President's Club Award (2022, 2023)

Community

• Board Member, Atlanta Retail Merchants Association
• Mentor, Year-Up Atlanta - professional development for young adults
• Coach, youth soccer league (7 years)

Military Service

• U.S. Army Reserve - Logistics Specialist (2008-2014)