Isabella Rossi

Hotel Manager

you@email.com · (305) 555-0915 · Miami, United States linkedin.com/in/repolish-ai

Executive Summary

Accomplished hospitality professional with 9+ years of experience in luxury hotel management. Expert in delivering exceptional guest experiences, driving revenue growth, and leading high-performing teams at Forbes 5-star and AAA 5-diamond properties.

Core Competencies

• Strategic Thinking · Guest Experience · Team Management · Communication
• Revenue Management · Project Management · Opera PMS · P&L Management

Leadership Experience

Hotel Manager

Four Seasons Hotel Miami · 2021-06 – Present · Miami

• Managed all aspects of a 215-room luxury property with 350 employees, achieving Forbes 5-Star rating for 3 consecutive years.
• Led a property-wide renovation and repositioning strategy that increased RevPAR by 28% and average daily rate by 22% post-renovation.
• Developed a personalized guest recognition program that improved Guest Satisfaction Index (GSI) scores from 87% to 95%.
• Reduced employee turnover from 45% to 28% through enhanced training programs, career development pathways, and improved benefits communication.

Assistant Hotel Manager

Ritz-Carlton Naples · 2016-03 – 2021-05 · Naples

• Oversaw front office, concierge, and guest relations teams for a 450-room luxury resort with 8 dining outlets and a 20,000 sq ft spa.
• Implemented a new property management system (Opera Cloud) that streamlined check-in/out processes, reducing lobby wait times by 60%.
• Launched a sustainability initiative that reduced property energy consumption by 15% and water usage by 20% within 18 months.

Education

• B.S. in Hotel Administration, Cornell University School of Hotel Administration (2011-08 – 2015-05) — GPA: 3.8

Awards

• Four Seasons General Manager of the Year (2023)
• Forbes Travel Guide 5-Star Award (2022, 2023, 2024)

Speaking

• NYU International Hospitality Investment Conference 2024
• "Luxury Hospitality in the Age of Personalization"
• The Hotel Show 2023 - "Sustainability as a Luxury Differentiator"

Languages

• Fluent in Italian, Spanish, and English

Community

• Board Member, Greater Miami Hospitality Association
• Mentor, Cornell Hotel Society Young Alumni Program