Angela Martinez

Hotel General Manager

angela.martinez@email.com · (555) 123-4567 · Orlando, United States linkedin.com/in/angelamartinez

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Professional Summary

Hotel professional with 8+ years of experience in hospitality management. Proven track record of driving RevPAR growth, improving guest satisfaction scores, and developing high-performing teams.

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Experience

Hotel General Manager

Marriott International — Orlando · 2020-01 – Present

• Managed all operations for a 350-room full-service hotel with $25M annual revenue and 150 employees.
• Increased RevPAR by 18% through dynamic pricing strategy and group sales optimization.
• Achieved 92% guest satisfaction score (top 10% of Marriott portfolio) through service excellence initiatives.
• Reduced employee turnover from 45% to 22% through improved training programs and career development pathways.

Assistant General Manager

Hilton Worldwide — Miami · 2016-03

• Supported GM in managing a 400-room convention hotel with $30M annual revenue.
• Led front office and housekeeping teams of 60+ staff, maintaining 4.5+ TripAdvisor rating.

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Education

B.S. in Hospitality Management

University of Central Florida · 2011-09 – 2015-06 | GPA: 3.7

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Skills

• Core Skills: Leadership, Communication, Problem Solving, Team Management
• Technical: Data Analysis, Project Management, Presentation

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Certifications

• Certified Hotel Administrator (CHA) (2024)
• Marriott Certified General Manager (2023)

Community

• Board member, Orlando Tourism Bureau (2023-present)

Awards

• Marriott General Manager of the Year 2023 - North America Region

Languages

• Fluent in Spanish and Portuguese