Carlos Mendez

you@email.com · (555) 667-7889 · Chicago, United States linkedin.com/in/repolish-ai

Hotel General Manager

Hotel manager with 8+ years of experience in luxury hospitality operations. Expert in revenue management, guest experience innovation, and team development. Consistently achieved top-quartile guest satisfaction and RevPAR growth.

▸ Experience

General Manager @ Hyatt

2022-02 – Present · Chicago

• Lead all operations for a 350-room luxury property with $60M annual revenue, managing 7 department heads and 150+ employees.
• Implemented dynamic revenue management strategy that increased RevPAR by 22% and achieved 78% average occupancy, 5 points above comp set.
• Launched a guest experience personalization program using CRM data that improved TripAdvisor ranking from #15 to #3 in market and increased direct bookings by 30%.
• Reduced operating expenses by 8% through energy efficiency initiatives and streamlined procurement processes while maintaining Forbes Four-Star standards.

Front Office Manager @ Four Seasons Hotels

2017-04 – 2022-01 · San Francisco

• Managed front office operations for a 275-room luxury hotel, supervising 35 staff members and achieving 95% guest satisfaction scores.
• Led the implementation of a mobile check-in and keyless entry system that reduced lobby wait times by 60%.
• Developed a recognition program that reduced front desk turnover from 35% to 12% annually.

▸ Education

B.S., Hotel Administration

Cornell University (School of Hotel Administration) · 2013-09 – 2017-06 · GPA: 3.6

▸ Skills

Operations: Revenue Management · Guest Experience · Team Leadership · Budget Management Systems: Property Management (Opera) · Revenue Management Systems · Salesforce CRM

▸ Certifications

Hyatt Leadership Certification (2023) Certified Hotel Administrator (CHA) (2020)

Languages

• Fluent in Spanish and English

Community

• Board Member, Chicago Hospitality Council (2023-present)

Speaking

• HX: The Hotel Experience 2024 - "Personalization at Scale in Luxury Hospitality"